okpun Responsible
Gaming — Play Smart, Stay Safe
At okpun, we believe gaming should always be fun — never a source of stress, debt, or harm. Our responsible gaming framework gives every Filipino player real tools to stay in control, backed by PAGCOR compliance and a genuine commitment to player welfare.
Gaming Should Always Be Entertainment — Nothing More
okpun was built for Filipino players who enjoy the thrill of slots, live dealer games, bingo, and sports betting — and we take it seriously that this enjoyment never tips into harm. Responsible gaming is not a checkbox for us. It is a core part of how we design and operate the platform every single day.
The reality is that a small percentage of people who gamble will develop patterns that negatively affect their finances, relationships, and mental health. okpun's responsible gaming program exists to help you identify those patterns early, access the right tools to manage your play, and reach out for support when you need it — without judgment.
Our Responsible Gaming Commitment: okpun will always put player welfare above revenue. We will never market aggressively to players who have shown signs of problem gambling, we will honor all self-exclusion requests immediately, and we will proactively reach out to players whose gaming patterns trigger our responsible gaming monitoring systems.
Every tool on this page is available to all registered okpun members — free of charge, no questions asked. You do not need to be in crisis to use them. Deposit limits, session reminders, and cooling-off periods are smart tools that any player can benefit from, at any stage of their gaming journey.
Key Facts About Responsible Gaming
| Item | Detail |
|---|---|
| Minimum Age | 21 years old — strictly enforced |
| Regulator | PAGCOR (Philippine Amusement and Gaming Corporation) |
| Self-Exclusion | 24 hours up to permanent — honored immediately |
| Deposit Limits | Daily, weekly, monthly — adjustable anytime |
| Session Limits | Configurable play-time reminders and hard stops |
| Loss Limits | Set a maximum loss threshold per period |
| Cooling-Off Period | 1 day to 6 weeks — temporary account pause |
| RG Support Email | [email protected] (subject: "RG Support Request") |
| 24/7 Live Chat | Available in Filipino and English |
| Gambling Hotline (PH) | Contact PAGCOR or NCMH for free counseling |
Remember: Gambling is entertainment — not a way to earn income, recover financial losses, or solve personal problems. If you find yourself chasing losses or gambling money you cannot afford to lose, please use the tools on this page or contact our support team immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognize from the inside. Here are the most common warning signs. If you identify with three or more of these, we strongly encourage you to use okpun's self-exclusion tools or speak with a counselor.
Spending more than you planned. You sit down to play with a set budget but consistently end up depositing more — "just to win back" what you lost.
Gambling to escape problems. Using gaming sessions to avoid stress, anxiety, depression, relationship issues, or financial worries rather than for entertainment.
Lying about your gambling habits. Hiding the amount of time or money spent on gambling from family members, friends, or colleagues.
Borrowing money to gamble. Using GCash credit, personal loans, credit cards, or money borrowed from family or friends to fund gaming sessions.
Unable to stop or reduce play. You have tried to cut down your gambling but find yourself unable to follow through — returning to the platform despite intentions to stop.
Chasing losses compulsively. After a losing session, you feel a strong compulsion to keep playing immediately in order to "win it back," often making the situation worse.
Neglecting responsibilities. Missing work deadlines, skipping family events in Manila or probinsya, or neglecting daily obligations because of time spent gambling.
Feeling irritable when not playing. Experiencing restlessness, irritability, or anxiety during periods when you are not gambling — a sign of psychological dependence.
Your Responsible Gaming Toolkit
okpun gives every Filipino player a full suite of responsible gaming controls — available directly from your account settings at any time. All tools are free, immediate, and require no justification to activate.
Set a hard cap on how much you can deposit into your okpun account per day, per week, or per month. Once the limit is reached, no further deposits can be made until the period resets. Limits can be lowered instantly — but increases require a 7-day cooling period to prevent impulsive decisions. Available in Philippine Peso (₱).
Define the maximum amount you are comfortable losing within a set time window — daily, weekly, or monthly. Once your net losses reach your chosen threshold, okpun will automatically restrict further bets for the remainder of that period. This is one of the most effective tools for keeping your gaming within a budget you can genuinely afford.
Set a maximum duration for each gaming session. When your time is up, okpun displays a clear on-screen reminder and, if you choose, will automatically log you out. You can also configure session reminders at intervals (e.g., every 30 minutes) so you stay aware of how long you have been playing — a simple but powerful habit-builder.
Need a short break without going through full self-exclusion? A cooling-off period temporarily suspends your ability to place bets and make deposits — from 1 day up to 6 weeks. Your account remains open so you can still access your transaction history and withdraw your existing balance. Activated instantly from your account settings.
Self-exclusion is okpun's most powerful responsible gaming tool. Choose a fixed exclusion period (1 month, 3 months, 6 months, 1 year) or opt for a permanent exclusion with no end date. Once activated, you will not be able to log in, deposit, or play. okpun will also stop all marketing communications to your account for the duration of the exclusion.
Reality check notifications appear on-screen at intervals you configure, showing you exactly how long you have been playing, your net win or loss for the session, and your total deposits for the current period. These transparent data snapshots help you make informed decisions about whether to continue your session or take a break.
Self-Exclusion at okpun — How It Works
Self-exclusion is a formal commitment between you and okpun to prevent you from accessing the platform for a defined period. It is honored immediately, with no grace period, no exceptions, and no ability to reverse during the exclusion window.
A short-term reset. Good for players who feel their play has become slightly compulsive and want a structured break to reassess habits.
A medium-term exclusion suited to players experiencing noticeable impact on finances or relationships, allowing time for meaningful recovery.
A long-term exclusion for players who recognize a serious problem gambling pattern and need an extended period of restricted access.
Permanent self-exclusion with no end date. Your account is closed permanently. This is irreversible and will be recorded with PAGCOR where required.
How to Request Self-Exclusion
- 01 Log in to your okpun account and navigate to Account Settings → Responsible Gaming. All RG tools are grouped here in one dedicated section.
- 02 Select Self-Exclusion from the tool menu. Choose your preferred exclusion period from the available options: 1 month, 3 months, 6 months, 1 year, or permanent.
- 03 Confirm your identity via SMS OTP sent to your registered Philippine mobile number. This two-step verification ensures the exclusion request is genuine and protects you from accidental activation.
- 04 Your exclusion takes effect immediately upon confirmation. You will receive an email to your registered address confirming the exclusion period, start date, and earliest possible reinstatement date (if applicable).
- 05 During your exclusion, okpun will suppress all promotional emails, SMS notifications, and bonus offers to your account. You retain the right to withdraw your remaining balance by contacting [email protected].
- 06 Prefer to speak with someone? Contact our 24/7 support team via live chat or email at [email protected] with the subject line "Self-Exclusion Request" and our team will process it for you immediately.
What Happens During Exclusion
Cannot be reversed early. Once a self-exclusion period is set, it cannot be shortened or overridden before its natural expiry date — regardless of the reason. This is by design to protect you from impulsive decisions to return to play too soon.
During the exclusion period, your account login will be disabled and you will not be able to place bets, make deposits, or access the games lobby. Your account data, transaction history, and any pending withdrawals remain fully accessible through our support team.
If you attempt to create a new account during an active self-exclusion period, okpun's systems will detect and block the registration based on your verified identity details — including your name, date of birth, and Philippine mobile number. This cross-account detection is a critical part of making self-exclusion genuinely effective.
After Exclusion Ends: When your chosen exclusion period expires, your account will not automatically reactivate. You must contact okpun support to request reinstatement. Our team will conduct a brief responsible gaming check-in before restoring access — ensuring you return to play in a healthy, informed state of mind.
For permanent self-exclusion, there is no reinstatement process. The account closure is final. If you choose this option, we encourage you to also reach out to PAGCOR directly to add your details to the national exclusion register, which covers all PAGCOR-licensed operators across the Philippines.
Manage Your Account Limits
These limits are available in your account settings at any time. Reducing a limit is always instant. Increasing a limit requires a mandatory 7-day reflection period before taking effect — a safeguard that has been shown to significantly reduce impulsive over-spending among online gaming players.
Maximum total deposits allowed in a 24-hour rolling window, denominated in Philippine Peso (₱).
Caps your total deposits across a full 7-day period. Resets every Monday at 00:00 Philippine Standard Time.
A hard cap on your total deposits per calendar month. Ideal for setting a firm monthly gaming budget.
Stops further betting once your net losses reach your chosen threshold within the defined period.
Automatically logs you out or displays a mandatory break prompt after a set number of minutes per session.
Set a maximum stake per individual bet or spin across all game categories on the okpun platform.
Quick Self-Assessment
Answer these questions honestly. They are not a clinical diagnosis, but they can help you decide whether using okpun's responsible gaming tools — or speaking with a counselor — might be a good idea.
- Have you ever gambled more money than you intended to when you started a session?
- Have you ever borrowed money — from family, friends, or a lender — specifically to fund gambling?
- Have you ever felt the need to hide your gambling activity from people close to you?
- Has gambling ever caused you to miss work, school, a family event, or an important obligation?
- Have you ever gambled in an attempt to win back money you had previously lost — and ended up losing more?
- Do you feel restless, irritable, or anxious when you go a few days without gambling?
- Has a family member or friend ever expressed concern about how often or how much you gamble?
- Have you ever gambled to cope with stress, sadness, loneliness, or other emotional difficulties?
If you answered "Yes" to two or more questions, we encourage you to activate one or more of okpun's responsible gaming tools today, or contact our support team for a confidential conversation. There is no shame in asking for help — it is the smart move.
You Are Not Alone — Help Is Available
Whether you want to set a deposit limit, take a break with a cooling-off period, or request a full self-exclusion, okpun's responsible gaming tools are always one click away. Our 24/7 Filipino support team is here whenever you need to talk — no judgment, just help.
okpun is regulated by PAGCOR | 21+ only | Play responsibly | Gambling involves financial risk | Contact support: [email protected]